Privacy Policy

Pyrox AI LLC ("Pyrox AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pyroxai.com or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, company name, and job title
• Account Information: Username, password, and account preferences
• Communication Data: Messages, inquiries, and feedback you send to us
• Professional Information: Industry, company size, and business needs

1.2 Usage Data

We automatically collect certain information when you visit our website:

• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, pages viewed, and referring URLs
• Interaction Data: How you interact with our website and services

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, send updates, and provide customer support
• Personalization: To customize your experience and provide relevant content
• Analytics: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials (with your consent, where required)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (hosting, analytics, email services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or court order
• Protection of Rights: To protect our rights, property, and safety, or that of others
• With Your Consent: For any other purpose with your explicit consent

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data in transit is protected using TLS/SSL encryption
• Access Controls: Strict access controls limit who can access personal data
• Regular Audits: We conduct regular security assessments and audits
• Employee Training: Our team is trained on data protection best practices
• Incident Response: We have procedures in place to respond to security incidents

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights (Including GDPR Rights for EU Users)

Depending on your location, you may have the following rights regarding your personal data:

5.1 For All Users

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications at any time

5.2 Additional Rights for EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Communication Records: Retained for 3 years from the last interaction
• Analytics Data: Typically anonymized or deleted within 26 months
• Legal Records: Retained as required by applicable laws and regulations

7. International Data Transfers

Pyrox AI operates in both the United States and the European Union. Your information may be transferred to and processed in countries other than your country of residence.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses: EU-approved data transfer agreements
• Data Processing Agreements: Contracts with service providers ensuring compliance
• Regional Data Centers: Where possible, we store data in regional data centers

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes:

• We will update the "Effective Date" at the top of this policy
• We will notify you via email or prominent website notice (for significant changes)
• We encourage you to review this policy periodically

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated in January 2026.
Thank you for trusting Pyrox AI with your data.